ABSTRACT

To bridge the gap between government and citizens, to provide effective and efficient services, to increase productivity and to extend other benefits to its citizens, the governments of various countries introduced e-Governance applications. The applications employ information technology, telecommunication network incorporating government policies over internet to serve the citizens better. The growing importance of e- Governance, spreading its branches in varied fields is going out of control. This is sprouting up new issues giving raise to the unsuccessful penetration of the e- Governance applications and is to be controlled. The three major fields of e-Governance applications are Government to Citizens(G2C), Government to Business(G2B) and Government to Government(G2G). The citizens are the power of nation and their satisfaction is ultimate. The government services to citizens should be given utmost importance, as and when it fails resulting in citizen unrest. The problem of this nature is to be minimized with the proposed basic G2C frame work which includes the elements of Planning, Social Audit, Professional Audit, Audits on Facilities, Performance Audit and Funding. These elements are implemented with quality, security and reliability following the standards of Six Sigma, Capability Maturity Model Interface (CMMI) and Bureau of Indian Standards (BIS).