| Abstract |
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The simplest source for change in banks is the capability of human resources. Lack of giving authority and freedom of action for employees, forming meetings only with the presence of managers and supervisors, entrusting work below the level of education, the skills and expertise of the employees will reduce the efficiency and, as a result, the performance of the bank, reflecting the performance of managers. Evaluation of the performance of managers is crucial in facilitating organizational effectiveness. Much attention has been paid to the role of performance evaluation in recent years. An effective performance evaluation system can bring several benefits to organizations and their employees. In the present study, given the importance of evaluating the strategic performance of managers, the combination of two models of the Analytic Hierarchy Process (AHP) and balanced scorecard (BSC) is used to provide a comprehensive model of managers' performance. Important indicators are first evaluated. Then, considering the different dimensions of the subject of study (performance management), a comprehensive model taking into account all the dimensions is presented. |
