International Journal of Engineering and Technology

This document describes the architecture and technology of an IPTV network and, present the direct causes that generate considerable in the delay time of channel switching to user perception. Also some techniques that have been developed to mitigate the delay in the zapping are listed. This work propose developing an ARIMA time series model to model and predict the behaviour of the rating in the channels with more audience on an IPTV platform. The validation of the proposed model is performed from real data of the rating provided by UNE Telecommunications. The results show a low percentage of error in the prediction of the rating for one week and mitigation of Channel Zapping Delay in 68% approximately.